Support
Support isn't just about reacting when there's a problem, it's about building knowledge and understanding of your requirements and then being proactive to bring you solutions that work.
Most of our business comes from referrals so our biggest sales team are our customers. Even though our customers and their clients range from huge blue chips to SMEs and everything in-between, we pride ourselves on developing an understanding of individual requirements.
Our support goes far further than reacting to problems; we take care to listen to clients' suggestions for improved support and future developments.
When you ring us for support, you will speak to developers who will know your system intimately and with whom you can build a long-term, friendly relationship.
This means that we're able to react quickly to problems and queries, preventing them from escalating into any dissatisfaction.
ICM can help you assess your needs, gather information and explore options for your organisation.
Implementation
ICM Marketing Portal improves productivity and collaboration with your remote users.
Our account managers can help you assess the costs and benefits by examining your current processes and understanding your business's strategic goals.
Situation analysis - We meet with you to understand your workflow in detail (both your tools and your processes) and to explore opportunities for improvement.
Data analysis and planning - We examine all the types of material you produce, and we create a plan that allows for best use of the software for your circumstances.
Product files and integration - We help you maximise the potential by creating links to product files and integration with third party software.
Content management and workflow - We help you set up user accounts, user groups, permissions and folder structures for everyone who creates content, reviews content, or creates templates.
Pricing
As the Marketing Portal is scalable from a single user to a multinational, each with unique market dynamics, we don’t publish a price list, however we would point out that many of our clients use the Marketing Portal as a revenue generating tool with supply chain partners.
Whether used internally within an organisation or externally with supply chain partners the Marketing Portal is affordable, it streamlines processes, strips away unnecessary administration and provides a strongly differentiating tool. From a marketers perspective it’s proven to deliver more for less across a number of industries; it really is a premier league solution for sharing multi channel collateral.
What do I do next?
Call us on 0845 331 1215 or click here to contact us.Testimonial
"From the first day of dealing with ICM, they have been very professional and more than helpful when problems and questions have arisen. The support is far better than many companies I have dealt with in the past.
From an administrator's point of view the system is easy to use and maintain. From adding templates to watching orders progress through the system, everything has been a breeze."
Chris Lambert (Bluesky)
